About

Tech for people.

With 10+ years in IT, I've grown from hands-on support into building IT services from the ground up: ticketing platforms, device management, identity migrations, and a fully internalized IT environment for a remote-first company.

When I build systems, I focus on getting the end-user experience right, and I take the time to train and work alongside the people who use the processes we create. I started out in architectural drafting, and it still comes in handy (ask me about 3D warehouse maps).

I'm based in Wood River, Illinois, just outside St. Louis.

I like technology, but I love bringing people together! Sometimes that's over a nice latte (flat white w/vanilla), fresh hand-tossed pizza from the Ooni, or through photography/music - I'm always adding to my collection of hobbies and experiences! So if you need a PC built, car modified, or basement remodeled (for a new LAN party/man cave); I'm your guy!!

Download résumé (PDF)

Logan and Kiani smiling at each other in front of a lighthouse

Experience

Where I've been

  1. Jul 2025 – Present

    Senior End User Solutions Engineer

    K18 · Remote

    Brought in to offboard our MSP and build K18's internal IT services from the ground up, for a rapidly growing remote-first company and the sister brands joining a shared environment.

    • Built the core IT stack: Freshservice, NinjaRMM and a restructured Microsoft 365 environment
    • Designed a secure work-from-home experience with Autopilot, Platform SSO and Intune
    • Vetted dozens of AI tools for security risk, to help users work smarter on complex tasks
  2. Sep 2021 – Jul 2025

    Senior Technical Analyst

    Nature's Bakery · St. Louis, MO

    Helped build and run IT support for about 200 users: L1-and-up support, the full device lifecycle across Mac, Windows, iPad and mobile, and on-site facility IT.

    • Core team member who architected the Freshservice platform, with automations and knowledge base deflection
    • Led the on-prem Active Directory to Azure AD migration with minimal user disruption
    • Worked daily across Fortigate, Cloudflare, CrowdStrike, CyberArk, Proxmox and Sage ERP
  3. Apr 2019 – Sep 2021

    IT Manager

    Buske Logistics · Edwardsville, IL

    Part of a small remote IT team supporting users across the country, plus the corporate executive team at HQ.

    • Standardized VPN-capable firewalls and switches and completed a company-wide VoIP transition
    • Set PC hardware standards and drove a company-wide hardware refresh
    • Managed IT vendors and ISPs to bring new facilities online, and supported EDI for Automotive and Consumer Goods
  4. Apr 2016 – Oct 2018

    Technical Customer Success Manager
    promoted from Technical Support Analyst

    Gainsight · St. Louis, MO area

    Supported customers on a complex SaaS application, then managed accounts directly.

    • Managed 25 accounts with cadence calls, a 24-hour SLA and yearly executive business reviews
    • Helped turn at-risk customers around
    • Worked with a global team (US, EMEA, India) to refine internal processes
  5. Jul 2015 – Apr 2016

    Consultation Agent

    Geek Squad · Clearwater, FL

    Diagnosed client tech issues, at times ranking in the district's top 100 for sales and efficiency.

  6. Aug 2013 – May 2015

    Network Technician

    World Wide Technology · Edwardsville, IL

    Advanced from temporary help to the Integration Technology Center lab: imaging IOS, configuring network equipment and building servers.

Before IT: Kohl's, The Edwardsville Intelligencer, UPS and Steak 'n Shake (2010–2013). That's where I learned teamwork, attention to detail, and how to keep a cool head with customers.

Toolkit

Skills

People & Process

  • End-user training
  • UX-focused system design
  • Translating tech for non-tech users
  • Stakeholder & vendor relationships
  • Knowledge base deflection

Microsoft & Identity

  • Microsoft 365
  • Entra ID / Azure AD
  • Intune
  • Autopilot
  • Active Directory
  • Group Policy
  • Defender
  • Okta
  • Duo
  • CyberArk

Endpoint & Devices

  • JAMF
  • Apple Business Manager
  • Platform SSO
  • NinjaRMM
  • Action1
  • AutoElevate
  • Kaseya
  • CrowdStrike
  • Mac & Windows fleets

ITSM & Operations

  • Freshservice
  • Zendesk
  • JIRA
  • Monday.com
  • Retriever
  • Ramp
  • Dashlane
  • GitHub
  • Salesforce
  • Gainsight

Networking & Infrastructure

  • Fortigate
  • Cloudflare
  • Proxmox
  • VPN
  • VoIP
  • Firewalls & switches
  • IP cameras & APs
  • Low-voltage cabling
  • Print servers

Business Systems & More

  • Sage ERP
  • Synapse WMS
  • EDI
  • RedZone
  • SketchUp
  • AutoCAD
  • Revit
  • AI tool security vetting

Education

  1. 2011 – 2013

    Architectural Drafting, Certificate of Proficiency

    Lewis and Clark Community College · Godfrey, IL

  2. 2006 – 2010

    General Studies Diploma

    Edwardsville High School · Edwardsville, IL